Refund policy
Here is a simple and clear Return & Refund Policy you can paste into your Shopify store for Essentials Hub:
Return & Refund Policy – Essentials Hub
Thank you for shopping at Essentials Hub! We want you to be happy with your purchase. Please read our return and refund policy carefully.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition as you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
We do not accept returns for:
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Used or damaged items (unless received damaged)
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Personal care items or hygiene products
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Clearance or sale items
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Your refund will be processed within 5–7 business days
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The amount will be refunded to your original payment method
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with pictures of the damaged item.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Shipping fees are non-refundable.
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order. After that, the order may already be processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: abrishjadoon613@gmail.com
📞 Phone/WhatsApp: +971 552605471
We’re always happy to help!
